FAQs
General Questions
1. What is Club Claude?
Club Claude is a modern clubhouse tailored for professionals, entrepreneurs, and remote workers. It provides an inspiring space for collaboration, productivity, and networking, offering memberships that cater to diverse needs and schedules.
2. Where is Club Claude located?
Club Claude is situated at 368 Notre Dame O, Suite SS80, Montreal, QC H2Y 1T9.
3. What are your operating hours?
The clubhouse operates from 8:30 AM to 6:00 PM, Monday to Friday. Specific access times depend on your membership level.
4. Do I need to book a tour before signing up?
While not mandatory, tours are encouraged to explore the clubhouse, learn about our services, and find the membership best suited to your goals. Schedule a tour by contacting us at [email protected].
5. Is Club Claude a coworking space?
Club Claude goes beyond coworking. It’s a clubhouse designed to foster innovation, collaboration, and a sense of community, offering premium amenities, meeting spaces, and unique member perks.
Memberships
6. What types of memberships do you offer?
We offer six membership tiers with flexible access and benefits:
- Executive Circle: Full-time access with unlimited perks.
- Champions: 15-day access (Tuesdays through Fridays).
- Emerging Leaders Plus: 6-day access (Tuesdays, Thursdays, Fridays).
- Emerging Leaders: 6-day access (Mondays, Wednesdays, Fridays).
- Virtual Visionaries: Virtual membership with physical perks like mail handling and discounted day passes.
- Claude Connector (Day Pass): Flexible daily access with credits.
7. How do I choose the right membership for me?
Choose based on your needs:
- Full-time professionals: Executive Circle.
- Frequent visitors: Champions.
- Flexible schedules: Emerging Leaders or Emerging Leaders Plus.
- Virtual workers: Virtual Visionaries.
- Occasional visitors: Claude Connector (Day Pass).
8. Do you offer discounts for long-term memberships?
Yes, discounts are available for 3-, 6-, and 12-month commitments. Review our comparative grid for detailed pricing.
Facilities and Services
9. What amenities are included with memberships?
Amenities vary by tier but may include:
- Shared workspaces
- Conference room credits
- Complimentary beverages and snacks
- Exclusive Club merchandise
- Printing credits
- Mail handling services
- Private phone booths
10. How does the day pass work?
The day pass provides access to shared workspaces from 8:30 AM to 6:00 PM, including a limited number of conference room and printing credits.
11. Can I book meeting rooms or conference rooms?
Yes! Depending on your membership, you’ll receive conference room credits that can be booked via the Club Claude app.
12. Can members host private events at Club Claude?
Yes! Members can host private events as part of their membership perks. Contact us for availability and details.
Billing and Payments
13. How are payments processed?
Payments are securely handled through Stripe. Monthly invoices are issued five days before the billing cycle begins, and automatic reminders are sent for overdue payments.
14. Can I cancel my membership?
Yes, cancellations require a 30-day written notice sent to [email protected]. Policies may vary by membership type.
15. Are there any setup fees?
No, there are no setup fees for any membership tier.
Community and Events
16. What kind of events does Club Claude host?
Events include networking sessions, workshops, industry talks, and social mixers. Event access depends on your membership tier.
17. Can I bring guests to Club Claude?
Guest privileges depend on your membership tier:
- Executive Circle members: 2 guests per visit, up to 5 visits/month.
- Champions and Emerging Leaders Plus members: Limited guest access.
- Virtual Visionaries: No guest access.
Technical and Support
18. How do I use the Club Claude app?
The app lets you book rooms, check perks, and manage invoices. If you encounter issues, contact [email protected] for assistance.
19. Who can I contact for help?
For general inquiries by members, email [email protected] or reach out via the Club Claude app either on Apple Store or Google Play.